Privacy Policy

Privacy Policy for https://electric-car-body-repair.collision-talk.com

Introduction

Welcome to https://electric-car-body-repair.collision-talk.com (hereafter referred to as ‘the Company’ or ‘we’). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, handling, and disclosure of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://electric-car-body-repair.collision-talk.com.
  2. Any mobile or desktop applications developed by us.
  3. Online services and tools we offer to our users.
  4. Products purchased through our online platform.

Please note that this policy does not extend to third-party platforms, apps, or services accessible through links on our site, as they have their own privacy policies which govern the use of your data.

Processing Activities

This Privacy Policy outlines our practices when:

  1. You sign up and use our applications and services as an authorized user.
  2. You visit our website and engage with its various features.
  3. You subscribe to receive communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect several types of personal information for the smooth operation of our services and to enhance user experiences:

  1. Account Information: This includes your username, email address, and any other details required to set up and maintain your account.
  2. Payment Information: We process data related to billing and payments, such as credit/debit card numbers, payment history, and billing addresses.
  3. Financial Information: Details about your financial status or transactions may be collected for financial operations and analysis.
  4. Purchase Information: Data regarding the products you purchase from us, including quantities, prices, and order dates.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data to provide personalized services.
  6. Location Data: If you choose to share it, we may collect your location information to offer location-based services or tailor content to your region.
  7. Feedback: Personal comments, suggestions, or reviews you provide to help us improve our products and services.
  8. Social Media Information: We may gather data from social media platforms when users interact with our content on those sites.
  9. Product Information: Details about the products you show interest in, add to your cart, or purchase from our e-commerce platform.

We obtain this data through direct user input, interactions with our systems, and automated tracking technologies. Additionally, third parties may share Personal Data with us, though they are responsible for their own privacy practices.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our website:

  1. Strictly Necessary Cookies: These ensure basic functions of our site, like secure login and navigation.
  2. Preference Cookies: Used to remember user preferences, such as language settings or display options.
  3. Analytics Cookies: Help us analyze user behavior to improve our services and content.

Users can manage their cookie preferences through our Cookie Manager, which allows control over non-essential cookies.

Retention and Deletion

We retain Personal Data for varying periods based on legal requirements and the purposes for which it was collected:

  1. Account-related Data: Retained as long as your account is active or until you request its deletion.
  2. Payment Information: Securely stored for billing, fraud prevention, and financial record-keeping (in compliance with relevant regulations).
  3. Analytics Data: Usually kept for a limited time to improve our services before being anonymized or aggregated for statistical purposes.
  4. Communication Records: Retained for as long as needed to provide customer support or for legal reasons.

Once the data is no longer required for these purposes, we delete or anonymize it to ensure your privacy.

Security Measures

We have implemented robust security measures to safeguard your Personal Data:

  1. Encryption: Employing encryption protocols for data at rest and in transit to protect against unauthorized access.
  2. Secure Third-Party Processing: Engaging reputable third-party service providers who adhere to strict security standards.
  3. Access Controls: Restricting access to personal information to authorized personnel only.

Children’s Privacy

We do not knowingly collect or solicit Personal Data from individuals under 18 years of age. If we become aware that a child has provided us with such data, we will take steps to delete it and any associated account.

Your Rights (Geography-Dependent)

Depending on your location, you may have specific rights regarding your personal data:

  1. Access: The right to request access to the Personal Data we hold about you.
  2. Rectification: Accessing and correcting inaccurate or incomplete personal information.
  3. Erasure (Right to be Forgotten): Requesting the deletion of your personal data in certain circumstances.
  4. Restriction: Limiting our processing of your data while we verify its accuracy or address disputes.
  5. Portability: Receiving a copy of your Personal Data in a structured, commonly used format.
  6. Objection: Objecting to the processing of your data for specific purposes.
  7. Non-Discrimination: The right to be free from discriminatory practices based on personal data.
  8. Appes/Complaints: Filing appeals or complaints with relevant supervisory authorities.
  9. Withdrawal of Consent: Revoking consent for certain processing activities.

To exercise these rights, please contact our Privacy Team via the channels provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically for any updates.

Contact Information

For questions, requests for access or deletion of data, or complaints, please contact us:

We are committed to addressing your concerns and inquiries regarding privacy matters.